We take all efforts to put in the details of dimensions, weight and color of our every Sterling Silver product. Please note, we strictly do not exchange products based on the reasons that it's too long or too heavy.
The colours on the actual product, might slightly vary from that on the image and must be used for visual reference only.
We do not offer refunds once a product is purchased. We will replace it only if there is damage in transit.
In the unlikely event that your merchandise arrives damaged, you must email us a photograph of the damaged product in your shipment within 24 hours of receiving your order. Upon verification and confirmation of the same, we will gladly offer you an exchange item.
Please do not courier the product to us without authorization from our team. We will not offer any replacement in such a case.
All replacements are subject to the discretion of Silver Tales
You can contact us @ email@example.com